We are currently focused on the DJI product line but can provide service to just about any other brand considering the availability of parts.
Liquid damage is a real problem with drones as it is with any electronic equipment. As of this writing none of the DJI products are intended or can withstand being submerged in water. The unit was then submerged in rice, and while true that rice is somewhat effective at soaking up liquid, is not a factory-approved repair method, and among anyone with experience in electronics repair essentially amounts to an ineffective old-wives tale, with the added risk of damaging the unit’s smaller, more sensitive components and joints/gears. DJI would actually consider this grounds to void your warranty as an unauthorized repair attempt.
Once your repair has shipped please send us the tracking number so that we can monitor its progress to us.
Cloud City Drones
1 Thurber Street
Warwick, RI 02886
Attn: Service Department
- Keep your shipment as light as possible, ship only the drone and the controller.
- We suggest keeping all additional items in your possession like SD Cards, Filters, Propellers, etc.
- Make sure you secure your camera using the original gimbal locks.
- Insure your delivery?
- Never ship batteries to us unless they are part of the repair. (for example the battery is having issues or you want it checked or updated)
Your repair will be carefully inspected on delivery and an updated case will be emailed to you.
Payment is not required until the job is done to your specifications.
We do accept trade-ins toward a new product or cash value.