Customer support

Cloud City Drones in located on the East Coast of the United States in Rhode Island.  We are a DJI Authorized dealer and service provider specializing in professional services.  We can receive repairs from all over the country and our technicians are fully trained and Apple Authorized as well.

 

If you are looking for service on your DJI Product including the Phantom,  Inspire,  Mavic,  OSMO and Matrice please see our service section at http://www.cloudcitydrones.com/support

 

You may also call us during the week for general support questions at 401.681.4112

 

1 Getting my drone fixed
1.1 What brands do you service?

We are currently focused on the DJI product line but can provide service to just about any other brand considering the availability of parts.

1.2 My drone fell in the water now what?

Liquid damage is a real problem with drones as it is with any electronic equipment.  As of this writing none of the DJI products are intended or can withstand being submerged in water.  The unit was then submerged in rice, and while true that rice is somewhat effective at soaking up liquid, is not a factory-approved repair method, and among anyone with experience in electronics repair essentially amounts to an ineffective old-wives tale, with the added risk of damaging the unit’s smaller, more sensitive components and joints/gears. DJI would actually consider this grounds to void your warranty as an unauthorized repair attempt.

1.3 How do I ship my drone repair to Cloud City Drones

Once your repair has shipped please send us the tracking number so that we can monitor its progress to us.

 

Cloud City Drones

1 Thurber Street

Warwick,  RI 02886

Attn:  Service Department

 

Packaging Considerations:

 

- Keep your shipment as light as possible,  ship only the drone and the controller.
- We suggest keeping all additional items in your possession like SD Cards,  Filters, Propellers, etc.
- Make sure you secure your camera using the original gimbal locks.
- Insure your delivery?
- Never ship batteries to us unless they are part of the repair.  (for example the battery is having issues or you want it checked or updated)

 

Your repair will be carefully inspected on delivery and an updated case will be emailed to you.    

 

Payment is not required until the job is done to your specifications.

2 Do you accept trade ups
2.1 Do you accept trade-in?

We do accept trade-ins toward a new product or cash value.

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